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Solution Briefs
No Room for IT Outages in a Customer-Centric World
In a competitive consumer world, a good digital customer experience is crucial ... system. Prioritizing the customer experience...
Solution Briefs
Be Your Company's IT Hero - Be Excellent in Crisis
Failure is happening all the time in complex systems, and is often no big deal.  Knowing this, how can IT ... service...
Solution Briefs
Be Your Company's IT Hero - Evolving IT's Metrics
Are you and your team living in a 2015-world, where leadership is working to be "data driven," and IT life is measured...
Solution Briefs
How the Connected Enterprise Could Galvanize your Business
Complexity is the enemy of the modern enterprise . And in today's world, driving growth starts with tackling IT...
Solution Briefs
Be Your Company's IT Hero - Boost Signal, Reject Noise
It's not surprising to hear that in a Project Management Institute report (link in paper), respondents...
Solution Briefs
User Error: Why Automation Could Save Firms From IT Outages
... of the world's biggest brands have fallen foul to downtime in recent years, wreaking havoc for customers, their reputation...
Solution Briefs
Be Your Company's IT Hero - Optimize Ruthlessly
... to optimize ruthlessly and strategically and continually in order to push back against daunting complexity and constant change...
Solution Briefs
Be Your Company's IT Hero: Move Fast - Don't Break Things
... so much about customer churn.  Learn to fix outages in 1/10th the time, save millions and protect your organization...
Solution Briefs
How Financial Services Can Overcome Legacy IT Issues
... Yet according to Forrester, just 19% of business leaders in Financial Services believe they have the right technology ...
Solution Briefs
Digital Transformation: Joining the Dots to a Connected Enterprise
... and operations management strategy is put into place. In this solution brief, Digital Transformation : Joining the...