Customer Value Program

We put our customers at the center of everything we do

 

Customer Success

Customer Success

Our Customer Value Program is hugely beneficial and offered to all of our Enterprise customers. We provide regular communication and in house technical expertise across support, maintenance and development. This helps to ensure both our customers and Opsview succeed by focusing on what matters. Our NPS rating of +80% and customer testimonials are testament to this.

Tailored Calls

Tailored Calls

Our dedicated Account Management and Customer Success Engineer team focus on ensuring a continual, tailored, engagement throughout our customer's journey. From onboarding to renewal, we make sure our customers are seeing the maximum value of their subscription by identifying their monitoring goals and helping to achieve them.

Drive Innovation through IT icon

Drive Innovation through IT

We want to help you do more than just monitoring. To make everything easier you can make use of the other features of your Opsview Monitor Enterprise subscription, such as raising an unlimited number of support tickets with us! We'll also listen to our customers and act on their feedback, making sure we continually improve our product and service offerings.

How the Customer Value Program works

Step 1 CVP

On Boarding

  • Introduce ourselves and clarify your objectives
  • Call with: Account Manager and Customer Success Engineer
Step 2 CVP

Implementation Call +3 Months

  • Focus on a smooth start in onboarding, implementation and delivery
  • Call with: Account Manager and Customer Success Engineer
Step 3 CVP

Value Call +3 Months

  • Validate that you are meeting your objectives to realize value
  • Call with: Customer Success Engineer
Step 4 CVP

Renewal Call -3 Months

  • Ensure smooth renewal process
  • Call with: Account Manager

How To Use Our Customer Portal

We've revamped the look and feel of our customer support portal, and it's now easier than ever to navigate, see your subscriptions and open & create new incidents. If you're an Opsview customer, the portal can be accessed here.

 

 

Customer Centricity

The Net Promoter Score (NPS) is an index ranging from -100 to 100 that measures the willingness of customers to recommend a company’s products or services to others. It is used as a means of gauging the customer’s overall satisfaction with a company’s product or service and the customer’s loyalty to the brand. 

We're very proud to consistently score over 80 points in our regular NPS surveys - more than x2 the average in our industry. Our committment to 'Customer Centricity' means that we put our customers at the center of everything we do.

NPS graph

 

 

But don't just take our word for it
Our customers have a few things to say about why they chose Opsview Monitor
"I have worked in IT for 20+ years and have never been excited about monitoring tools, until we trialed Opsview Monitor!"
rafi moskowitz
Rafi Moskowitz, Head of IT Infrastructure
Fir Tree Partners
"Opsview represents to our customers an enterprise tool set with enterprise capabilities. It shows them that we’re enterprise-ready."
Matt Glenn, MSP Manager at OST
Matt Glenn, MSP Manager
OST
"I am absolutely thrilled about the prompt realization of our KPI reporting.”
Jörg Meyer - Aurubis
Jörg Meyer, Head of IT Infrastructure
Aurubis AG

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