We use the industry standard, Net Promoter Score (NPS) for measuring customer satisfaction and loyalty. The NPS is an index ranging from -100 to 100 that measure the willingness of customers to recommend a company's products or services to others. It is used as a means of gauging the customer's overall satisfaction with a company's product or service and the customer's loyalty to the brand.
We're very proud to consistently score over 90 points in our regular NPS surveys - more than 2x the average in our industry. Our commitment to 'Customer Centricity' means that we put our customers at the center of everything we do.