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XConnect Monitoring Case Study


  • XConnect is the world's leading provider of intelligent federation based interconnection and registry services driving the adoption of IP multimedia communications
  • They allow their customers to capitalize on their network and technology investments through enabling the delivery of IP voice, video and unified communications across disparate networks and platforms
  • Comprised of 4 primary and 3 secondary sites, and the primary sites have their own monitoring clusters with a total of 250 devices and network servers combined, with approximately 10,000 service checks, 1,800 of these per minute.

The Need for IT Monitoring

  • Needed to extensively monitor their complex IT estate and were looking to implement a one stop solution
  • Had requirements to make additional customization to the product. Therefore, they needed a fully flexible tool that provided them with end to end monitoring which tracked routers, hardware and the whole IT estate

Why Opsview Worked As a Solution

  • Could be built on their existing underlying framework and provided the ability to use/access the exchange library and community plug-ins was key
  • Provided collector clustering
  • Were able to set up new tests, which enabled quick detection and resolution to any issues before they were able to make an impact to the business
  • Promoted proactive responses and the ability to compose event correlation information

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