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Solution Briefs
No Room for IT Outages in a Customer-Centric World
... world, a good digital customer experience is crucial but IT outages can quickly cause consumers to change their loyalties. So...
Solution Briefs
Tool Sprawl: The Antithesis to Productivity
According to IDG, at a typical enterprise company, employees use approximately 60 different applications. ... . What is...
Solution Briefs
User Error: Why Automation Could Save Firms From IT Outages
IT outages are all too common. Google , Instagram, TSB - some of the world's ... are built on people, and people make...
Solution Briefs
Be Your Company's IT Hero - Optimize Ruthlessly
... improvements, integrating feedback and testing results. IT Heroes need to optimize ruthlessly and strategically and...
Solution Briefs
Be Your Company's IT Hero - Be Proactive, Not Reactive
Fun fact: most IT outages happen because someone screwed up a config. For this reason, the sad and scary fact is that it...
Solution Briefs
Be Your Company's IT Hero - Be Excellent in Crisis
... and is often no big deal.  Knowing this, how can IT Heroes further leverage and extend their understanding of systems...