Business Service Monitoring

Track The Health of Your Critical Business Services in a Single View

Business Service Monitoring (BSM) is Opsview's new advanced monitoring tool that allows you to model your IT infrastructure in Opsview in a tiered configuration. By grouping similar devices - servers, routers etc, together in clusters, not only can you view the health of your clusters but also the business services that depend on them.

BSM uses existing hosts/service checks in Opsview and allows you to create components in clusters and set resiliency on these components. For example you can have a cluster named ‘Web Servers’, in which you may have 10 servers – but require only 5 to be online for your website to be considered online.

You can choose to add multiple components or clusters to model your business service - this allows you to see dependencies between clusters and services and alert on their health in a meaningful way.

BSM Dashboards

Opsview’s BSM is highly GUI driven – users can identify an offline BSM, ‘investigate’ it using a dashboard and pinpoint the exact host or server that has failed within a matter of clicks. This makes root-cause analysis simple.


You can choose to receive SMS, emails, push notifications and more for all events. This can range from ‘A node in your cluster has failed, however the cluster is still online’ through to ‘the entire service is offline’. You can choose to receive these alerts only on weekends or only after certain hours – all can be fine tuned to your exact requirements.


With Opsviews reporting module, you can choose to receive emails in your inbox every day, week, month or year – showing the SLA or OLA compliance of your business service, i.e uptime for website, or availability for database services, etc. These reports can also be rebranded and emailed to customers or internal stakeholders, ideal for Service Providers.

Access by Role

You can create read-only dashboards for specific users using Opsview's detailed access control system. This means that users can only view and configure what you allow them to – therefore customers can only view their own business services and hosts - and only edit items you have allowed them to.