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Case study

Cambridge University Press

Background

  • Cambridge University Press provides access to over 45,000 academic books and journals, available in print, digital and online formats.
  • In addition to ensuring online and digital resources are available 24/7, the team also supports internal services such as email and file sharing - without which, the press cannot function effectively. 

The Need for IT Monitoring

  • With around 2,000 people employed internationally, cross region communication is vital. Since so many end users access the Press’ resources, the IT team is under pressure to keep the infrastructure running efficiently.
  • Digital content output has grown at a rapid pace, which has demanded a significant expansion in the IT infrastructure. Faced with an increasingly complex server estate, which now consists of 100 physical and 250 virtual machines, the team of eight IT staff were using multiple monitoring tools and struggling to manage the infrastructure efficiently.
  • The Press needed a monitoring tool that would provide an in-depth, single view of all areas of the IT estate. They also required a platform that would offer easy to access, clear reporting and a user-friendly interface, to reduce the burden on staff as they managed the increasingly complex IT environment.

Why Opsview Worked As A Solution

  • Easy transition from Nagios, no worries of moving to a less familiar system.
  • A natural upgrade to Nagios, offering increased functionality with a familiar user-friendly interface, which would drastically reduce the disruption time of implementing a different solution.
  • Gives a view of how services were performing as a whole, instead of having to look at different components separately.