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How Heartland’s IT Dashboard Supports 11 Million Payment Transactions Everyday

<p>Take a look into your wallet or purse. How many plastic cards do you carry around? Chances are, these cards have replaced cash and checks as your primary, day-to-day payment method, and they’re not going away. From 2013 to 2018, purchases made via credit cards are expected to increase by <a href=" percent</a>, from $2.5 trillion to $4.1 trillion, according to The Nilson Report. Debit card transactions will climb as well, from $2.1 trillion to $3.1 trillion.</p>

<p>[[{"type":"media","view_mode":"media_original","fid":"11100","attributes":{"alt":"","class":"media-image","height":"300","style":"width: 220px; height: 165px; float: right; margin: 5px;","width":"400"}}]]Behind the scenes, making all of these electronic transactions possible, are payment processors with massive, broadly dispersed technology infrastructures.</p>

<p>Take Heartland Payment Systems (HPS). As the fifth largest payment processor in the United States, and ninth largest in the world, HPS powers more than 11 million daily credit, debit and prepaid card transactions, worth more than $120 billion annually, and services <a href="">250,000... businesses nationwide.</p>

<p>How? To support this volume of transactions, Princeton, New Jersey-based HPS operates a massive corporate IT environment, including two data centers and 10 server rooms across multiple geographic locations. This infrastructure runs on both Windows and Linux servers.</p>

<p>A few years ago, HPS realized it needed a more robust, flexible IT monitoring solution to oversee its entire infrastructure. Its existing monitoring solution provided visibility into its Windows-based systems, but “left a lot to be desired when looking after Linux,” <a href=" to Brian Honaker</a>, HPS Systems Engineer.</p>

<p>Honaker initially considered Nagios, because of the flexibility it offered, but he and his team found its administrative capabilities to be frustrating. “Administering Nagios is insane!” he said. “We wanted something that gave us the same flexibility but didn’t come with all the associated risks and administrative bottlenecks.&nbsp;</p>

<p><span style="line-height: 1.4em;">So, Honaker began experimenting with free versions of Opsview, and in 2012, he decided to adopt the full Opsview Enterprise suite across HPS’ entire IT infrastructure. The payments processor now enjoys full visibility of its entire IT estate from one tool that can be extended with customizable plugins whenever new hardware or software is added.&nbsp;</span></p>

<p>“We have created high-level dashboards centrally and delegated them out for general use. But we also let each team build bespoke dashboards for their specific technology domains,” Honaker said. “The result has transformed our IT support model from being merely reactive to fully proactive. Having a single pane of glass view of our all IT systems means issues are handled more efficiently, with many being identified and fixed before they impact end users.”&nbsp;</p>

<p>Centralized IT monitoring is no small addition. HPS is constantly expanding its customer base – in March, for example, one acquisition alone <a href=" </a>more than 32,500 customers across all 50 states – so a proactive approach to IT monitoring is a necessity more than a luxury.&nbsp;</p>

<p>As we explain in our new, free eBook, “<a href=" Bullish: How Finance Sysadmins Bridge New and Old IT</a>,” IT monitoring enables finance sysadmins like Honaker to integrate new technology into their IT estate without upsetting the current flow of operations, and to address system problems before they reach customers.</p>

<p><strong style="line-height: 1.4em;"><a href=" our eBook</a> for free and learn:</strong>[[{"type":"media","view_mode":"media_original","fid":"4257","attributes":{"alt":"","class":"media-image","height":"3661","style":"width: 200px; height: 172px; margin: 5px; float: right;","width":"4252"}}]]</p>

<li>How to balance your time and cost with firm security and high reliability</li>
<li>How the biggest exchanges such as NASDAQ are moving forward with their new IT systems and datacenters and</li>
<li>How Heartland Systems processes and monitors nearly 11 million transactions in one day with Windows, and Linux</li>

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