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Case study

Why IMD Business School chose Opsview Monitor for ITIM

Who is IMD?

IMD is a top-ranked business school, expert in developing leaders, transforming organizations and creating immediate and long-term positive impact. It was established in January 1990 through the merger of IMI (International Management Institute) and IMEDE (Institut pour l'Etude des Méthodes de Direction de l'Entreprise). IMD is based in Lausanne, Switzerland and Singapore.

IMD is not part of a university, and there are no academic departments, just one integrated multidisciplinary faculty. The faculty consists of 60 full-time members, made up of 23 different nationalities. Every year, some 8,000 executives, representing over 98 nationalities attend one of the programs.

IMD campus panorama

We asked Charles Domenjoz, IMD’s IS Systems & Network Manager why he selected Opsview Monitor:

What monitoring tools were you using before Opsview Monitor?

We’ve been long-term users of Opsview, back to the early Opsview Community days. We upgraded to Opsview Monitor 5 in 2015 to ensure we received the latest software updates and ongoing support.

What were the main reasons you selected Opsview Monitor?

Having used free tools like Nagios for a number of years we realized that we needed to be more serious about our monitoring and build a clean platform which could evolve with our growing environment and new software. After getting budget approved for this to happen, we tested a number of different monitoring tools to compare features and price. Nothing matched Opsview Monitor for ease of use, coverage of the technologies we use in our infrastructure, range of custom checks and the quality of its global support services.

How easy or hard was it to get started with Opsview Monitor?

Due to the complexity of our datacenter, I wouldn’t describe the deployment process as ‘easy’ but Opsview Monitor was certainly easier to configure than competitive products we looked at. It took us a while to understand how best to represent the hierarchy of nodes within our infrastructure within Opsview Monitor and configure alerting for different hosts. When we needed to ask for assistance, Opsview’s expert customer success team have always been on hand to help us out.

What is your favorite feature? Why?

Our favorite feature is undoubtedly the Problem screen. It provides a clean, concise view of all the nodes in our datacenter that have issues that need resolving or have failed. We’re really looking forward to seeing it being implemented on Opsview Monitor’s mobile app too.

Problem View

What’s the best experience you've had using Opsview Monitor or working with the Opsview team

Working with the Opsview team has been great. Your customer success guys are always friendly, responsive and very professional. Whenever we raise support tickets they’re always resolved to our satisfaction.

How has Opsview Monitor helped you achieve your business or personal goals?

Since we upgraded to Opsview Monitor 5.4 we now have an excellent view on our entire IT environment so that we can identify problems quickly. Having this unified insight into our hybrid IT infrastructure enables us to provide a better service to our internal stakeholders and students.

What is the single biggest reason you would recommend Opsview Monitor?

I recommend Opsview Monitor to friends and colleagues because, put simply, it is the very best tool I’ve found to build a comprehensive, unified view of your on-premise and cloud-based IT infrastructure and doesn’t swamp you with alerts when systems fail.

What opportunities do you see for further expansion of Opsview Monitor within your IT infrastructure?

Like everyone else I know, we’re migrating more and more workloads to the cloud, particularly AWS and Azure. We’re also bringing online more SaaS based tools like Office 365, Onelogin and Salesforce. I’m happy to know that Opsview Monitor can provide support for all of these systems in the future.