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Case study

InternetQ

Background

  • InternetQ is a leading digital content and mobile marketing services company with operations spanning Asia, Europe, Africa and the Americas
  • They offer proprietary technology platforms to help mobile network operators, brands, and media companies conduct targeted, interactive and measurable marketing initiatives on mobile devices
  • InternetQ’s IT environment consisted of around 700 devices, distributed across multiple geographical locations

The Need for IT Monitoring

  • The IT team needed to enhance their monitoring capabilities to ensure potential issues within their IT infrastructure were identified before they impacted the business
  • They were having difficulty with reporting on their monitoring and required a flexible solution that would give them visual alerts in an easy to understand framework as well as enable them to use monitoring plugins they had written specifically for their environment
  • The preferred system would make reporting data accessible to more people in the organization, which would ultimately make the process of monitoring their infrastructure more efficient

Why Opsview Worked As a Solution

  • Offered the ease of use, efficiency and visual representation they needed
  • Also had the capability to integrate their existing plugins – thereby ensuring that their previous knowledge around monitoring their systems was retained with the migration process
  • Out-of-the box integration with JIRA – the support ticketing system already used by InternetQ

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