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Renew Subscription

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stephen4440
stephen4440's picture
Renew Subscription

I've just received an email informing me that my subscription is about to expire however the link in the email only takes me to a page to upgrade to pro there appears to be no renewal option, i've looked around the site and can find no mention of renewal.

How do i update my keys?

thanks

Duncan Ferguson
dferguson's picture
Stephen,

Stephen,

I am looking into this for you and will get an answer for you shortly.  I'll also get the email improved for the future.

Thanks for letting us know about this.

  Duncs

Duncan Ferguson
dferguson's picture
I believe you have now had

I believe you have now had your issues reolved - it was due to one of our systems not having the correct dates for your renewal.  This has now been corrected so you should be able to successfully follow the links in the email and it will list the correct products.

Please let us know if you have any more problems.

  Duncs

Agustin Tracking
trackingsport.com's picture
Hi Duncan,

Hi Duncan,

I've the same problem that Stephen.. one year later.

I've received an email with subscription expire warning and with link in the email to renew it. But in the page only upgrade to pro link appears and no one link to renew.

No mention to renew in the site.

How do i renew subscription?

thanks in advance

 

Duncan Ferguson
dferguson's picture
I am looking into this for

I am looking into this for you

  Duncs

Duncan Ferguson
dferguson's picture
It would appear the renewal

It would appear the renewal email is going out a day early - if you log into the web site tomorrow and check you should get the option to renew.

  Duncs