I send notifications for service check Warnings, Critical and Recovery directly in to our ticketing system. I now only want the Warning and Critical events to create a ticket, but want the recovery to go to a different mail box, monitored by our oncall team..
I thought I would be able to clone the shared notification profiles, edit the original to stop the Recovery notification, then edit the cloned profiles to just notify on Recovery and then assign these to a new user with the alternate e-mail address. This does not seem to work. I am assuming that’s because the new user doesn’t receive the Warning or Critical notification and so some logic in the background decides that it doesn’t need to send the Recovery notification, even though the application allows you to configure it this way. If this is correct, is there a method of doing this without duplicating the actual alert notifications?