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missing key emails

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Tim Eckert
infotech_2's picture
missing key emails

I registered yesterday but haven't received the key emails.  I tried to re-register today, and it does acknowledge my email is already registered.  I checked spam folder but still no key.

Duncan Ferguson
dferguson's picture
Can you confirm if the

Can you confirm if the software key has now come through okay?

  Duncs

Tim Eckert
infotech_2's picture
Negative

I have not yet rcvd an email with the software key.  I did a webchat and rcvd it there.

I was able to start monitoring on Friday, then on Tuesday moved the monitoring machine to it's final destination, and am again prompted to activate, and now it refuses that same software key.  Any clues how to resolve, or should I scrap OpsView and pursue other solutions?

Duncan Ferguson
dferguson's picture
The software key is tied to

The software key is tied to your mac address and hostname.  If either of these change then the key needs to be revalidated.

I have checked your key (starting with '55e42630') and there is still an activation available on there for you.  What error do you get when you attempt to activate using this key?

  Duncs

Duncan Ferguson
dferguson's picture
For future reference, the

For future reference, the Opsview license daemon was restarted (opsviewmd) and then the license started working correctly

  Duncs