You are here

Service Desk Connectot

1 post / 0 new
gaurav.kar@allianz.com
gaurav.kar@allianz.com's picture
Service Desk Connectot

I have integrated Service Now to Opsview for acknowleding alerts, but it doenst process all alerts to service now.

 

I checked the spool and found -Ignoring non-first notifications or unless the last hard state has just changed to CRITICAL

 

Is there something missing ?