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Case study

Sheffield Hallam University

Background

  • SHU has a large IT infrastructure spread over two campuses for Disaster Recovery purposes, comprising various versions of Windows servers, RedHat, SUSE, and Solaris, along with multiple large SQL installations including MS SQL, Oracle and MySQL. Adding to the complexity is an extensive VMware ESX environment, which has 50 host servers and over 600 guest servers.
  • The University is the third largest in the UK, with more than 37,000 students, 4,170 staff, and 747 courses
  • The end goal was to have a single overview of their entire IT operations - regardless of the technology, service, support team or location

The Need For IT Monitoring

  • Many disconnected and separate monitoring systems covering all aspects of their internal IT infrastructure
  • No overall consistency of items being monitored or warning thresholds having been configured
  • One of the core monitoring tools being used by SHU had a difficult upgrade path, which required a full re-installation with the deployment of each new version
  • Important data was being lost during upgrades

Why Opsview Worked As a Solution

  • SHU found Opsview easiest to install, maintain, and configure
  • Best community support
  • Writing new checks was easy and straightforward