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Case study

Open Systems Technologies

Background

  • Open Systems Technologies is an MSP with offices in Grand Rapids and Ann Arbor, Michigan, Minneapolis, Minnesota and London, England
  • They use IT monitoring to build a foundation for every other service

The Need for IT Monitoring

  • They were looking for something that could adapt to and enhance monitoring for existing tools and systems, while offering a view of what was happening on the back end

Why Opsview Worked As a Solution

  • With the flexibility of Opsview, they were able to pull information from back-up environments and display a service check function on a dashboard
  • Ability to provide clients with a platform that clearly shows the status of each backup
  • Has helped OST grow into an organization that can lead with IT monitoring first to ensure that every client’s services are running smoothly, day and night