Zetes Monitoring Case Study

Zetes Industries is a leading European system integrator and provider of innovative supply chain, identification and mobility solutions and services.

The Need for Opsview

Zetes has several thousand devices under management for voice managed services located across Europe; these are predominantly based on Motorola switches. Their current monitoring solution was not meeting their requirements and the lack of overall monitoring capabilities within the product was making it a challenge to use. With a device count of 2000-2500 spilt geographically across customers in Europe, Zetes needed a solution which could monitor data usage and system health and also offer a viable managed solution to their user end customers.

Zetes evaluated other monitoring solutions such as Solarwinds and Wavelink, but the flexibility offered by Opsview was second to none. Opsview provided scalable monitoring capabilities and since they were monitoring global customers, this was a key aspect for their business decision. Zetes also wanted the ability to create SLA (Service Level Agreement) reports to provide tangible informa-tion about their performance directly to their end customers. Opsview provides this functionality out-of-the-box. For Zetes, the ability to automate the reporting and distribute them at predefined times and intervals, created a more efficient monitoring process.

Deployment and Result

Opsview is now Zetes’ primary monitoring solution and is in the process of being rolled out across other Zetes groups in Europe. The initial migration to Opsview was completed within a few weeks and all of the service checks used from their previously deployed monitoring solutions were also included as part of the new deployment.

After the initial deployment, Zetes noticed an immediate improvement in their monitoring capabilities. Their IT team now have access to better dashboards which allow them to see the topology map of their IT estate. Zetes reporting capabilities have also been improved. With Opsview’s dashboards Engineers now have a clearer view of alerts and issues that arise within their business critical infrastructure. Through the automatic scheduling of reports, the IT team is also now spending less time on manual configuration and can focus on resolving customer issues.