Case study

Vision Critical

Background

  • Vision Critical provides market research to over 600 global organizations including a third of the world’s top brands
  • Every month Vision Critical issues over 10 million survey invitations to its online communities through its cloud-based ‘Sparq’ software platform, which enables it to engage with respondents more effectively with rich visual and multi-media questions

The Need for IT Monitoring

  • With such a heavy reliance on IT for its service delivery, Vision Critical needs to ensure all elements of its infrastructure are performing at optimal levels at all times
  • Vision Critical also required an umbrella solution that could aggregate all of its monitoring data and provide a simplified and more transparent view of overall IT performance
  • Advanced reporting functionality and instant alerts for potential systems issues were essential if Vision Critical’s IT team were to keep services up and running seamlessly

Why Opsview Worked As a Solution

  • Provided a single, real-time view of network, server, application and cloud performance
  • Easy to navigate dashboard pools information from all other monitoring tools in use, letting IT teams easily assess the performance of all areas of the environment
  • Simplified the IT monitoring process and allowed Vision Critical to pinpoint trends by analyzing performance data
  • Able to identify potential systems issues well in advance, remedying them before they impact on service delivery to end users and customers
  • User-friendly interface has also enabled the less technically experienced members of the IT support team to get to grips with it in next to no time