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University of Surrey
The University of Surrey provides further education to about 16,000 students and has over 2,000 staff spanning four facilities
The University relies heavily on a central IT infrastructure through which vital functions such as student registration, library applications, email services and the VLE (Virtual Learning Environment) are run
IT makes up a large part of the student experience. High performing infrastructure is vital as a competitive advantage to other universities
The need for IT monitoring
Traditional siloed approach to monitoring was no longer adequate for the University, especially on service level checks of the network
Need for one tool that would pool all performance information together to see level of service to users rather than just infrastructure checks
New centralized IT department focus on cost, scalability and customization was paramount
Why Opsview worked as a solution
Ability to proactively alert IT team to any performance issues
Easy to navigate dashboard let the University quickly assess anything in the network
More accurate and real-time to eliminate service outages for both faculty and students