Case study

Stadtwerke Speyer GmbH

Background

  • Stadtwerke Speyer GmbH is a utility provider based in the town of Speyer, just outside Heidelberg
  • With over 30,000 customers and 250 staff members, the company has always maintained a large, complex IT infrastructure to support the delivery of gas, electricity and water within the Rhineland-Palatinate region
  • Stadtwerke Speyer’s IT infrastructure is spread across two datacenters, one production and one backup. The company uses a mixture of Windows and Linux operating systems running a variety of application stacks, storage devices, switches and environmental systems

The Need for IT Monitoring

  • The company’s core challenge is maintaining the high levels of complex electronic data exchange with other utility providers
  • They wanted a product that was professionally supported, easy to maintain and could see continuous development
  • They also wanted to work with a company that leveraged a vibrant community eco-system to drive their product development forward

Why Opsview Worked As a Solution

  • Strong reporting capabilities - they now appreciate how useful it is to output service level reports in multiple formats
  • Their managed hosting customers now receive scheduled, branded SLA reports that prove the value of their services
  • Dashboards present a high-level, unified view of all critical IT services and processes to non-technical business users