Opsview Service Desk Integrations provide a live connection with your service desk and automate the allocation of incident tickets, which deliver numerous benefits.
Service Desk Integrations
Automate the Process
Automating the process increases your responsiveness by automatically profiling incident creation and assignment. Additionally, this removes the need for helpdesk staff to manually create incidents, saving time and freeing up resources.
Cross reference the incident ID in Opsview, communicating this information to your support team instantly. This support for automatic correlation avoids incident duplication and false alarms.
Out-of-the-box support for:
- Best Practical Request Tracker
- Atlassian JIRA
- Sales Cloud
What you need
Opsview Monitor also provides a framework for converting Opsview alert data into the format that your service desk requires. Host and service issues within Opsview are automatically acknowledged and a ticket ID created as a reference. Additionally, incidents are queued with retry and expiry, providing connection to service desk systems outside of your organization.