Service Desk Integrations

Opsview Service Desk Integrations provide a live connection with your service desk and automate the allocation of incident tickets, which deliver numerous benefits.

Automate the Process

Automating the process increases your responsiveness by automatically profiling incident creation and assignment. Additionally, this removes the need for helpdesk staff to manually create incidents, saving time and freeing up resources.

Service desk integrations from Opsview
Service desk alerting

Accurate Alerts

Cross reference the incident ID in Opsview, communicating this information to your support team instantly. This support for automatic correlation avoids incident duplication and false alarms.

Out-of-the-box support for:

  • ServiceNow
  • Best Practical Request Tracker
  • Atlassian JIRA
  • OTRS
  • Sales Cloud
JIRA Dashboard in Opsview Monitor
Host group services

What you need

Opsview Monitor also provides a framework for converting Opsview alert data into the format that your service desk requires. Host and service issues within Opsview are automatically acknowledged and a ticket ID created as a reference. Additionally, incidents are queued with retry and expiry, providing connection to service desk systems outside of your organization. 

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Features
 

Autodiscovery

 

Dashboards

 

Business Service Monitoring

 

Expert Technical Support

 

Reports

 

Notifications

 

Opspacks

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