Customer Value Program

We put our customers at the center of everything we do

 

How the Customer Value Program works

Step 1 CVP

Welcome Call - On Signing

  • Introduce ourselves and clarify your objectives
  • Call with: Account Manager and Customer Success Engineer
Step 2 CVP

Implementation Call +3 Months

  • Focus on a smooth start in onboarding, implementation and delivery
  • Call with: Account Manager and Customer Success Engineer
Step 3 CVP

Value Call +3 Months

  • Validate that you are meeting your objectives to realize value
  • Call with: Customer Success Engineer
Step 4 CVP

Renewal Call -3 Months

  • Ensure smooth renewal process
  • Call with: Account Manager

Customer Centricity

The Net Promoter Score (NPS) is an index ranging from -100 to 100 that measures the willingness of customers to recommend a company’s products or services to others. It is used as a means of gauging the customer’s overall satisfaction with a company’s product or service and the customer’s loyalty to the brand. 

We're very proud to consistently score over 80 points in our regular NPS surveys - more than x2 the average in our industry. Our committment to 'Customer Centricity' means that we put our customers at the center of everything we do.

NPS graph

 

 

But don't just take our word for it
Our customers have a few things to say about why they chose Opsview Monitor
"For a true production environment if you’re serious about monitoring you need to have reliability, scalability and intelligence."
Noah Guttman
Noah Guttman, Senior DevOps Engineer
XConnect Global Networks
“We’ve been delighted with the successful implementation of Opsview Monitor and the results that we’ve seen from it so far."
Andy Mell
Andy Mell, Head of Infrastructure & Support
Cambridge University Press
"I am absolutely thrilled about the prompt realization of our KPI reporting.”
Jörg Meyer - Aurubis
Jörg Meyer, Head of IT Infrastructure
Aurubis AG

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