Business Service Monitoring, or BSM, allows you a much-enhanced view into your IT infrastructure – as opposed to looking at your infrastructure on a Host by Host basis. Your monitoring solution will understand resiliency, service / operational availability (SLA/OLA), and more.
This is the advanced monitoring of Hosts and Services in Opsview Monitor – allowing you to group similar Hosts into Components, set resiliency on these Components, and add multiple Components together in order to form a top-level business service.
You can also undertake actions against every layer of the business service, from the user interface. such as setting downtime, acknowledging problems, adding comments against business service’s, etc.
The purpose of BSM is to give real-world views where Hosts are grouped together into Components (i.e. h-scaled clusters), and Components are then grouped together to form the overall Business Service unit (i.e. all host and service that need to run so that, for example, my website is operational).
Using BSM, you can have multiple Hosts of the same type grouped together in Components, and if you have configured the resiliency level correctly, you can allow one Host to fail but the Component to still be 'operational'.
A Business Service can then be comprised of multiple Components, each with their own resiliency levels ' giving a true end-to-end view of the Business Service, as shown below:
- You can then undertake operations at a Component and a BSM level, such as:
- Who/which team is responsible for this?' ' Add notes to the BSM/Component.
- Schedule downtime against entire Component'.
- Acknowledge all issues in a Component'.
- View events related to this BSM/Component'.
- Send alerts at a Component/BSM level ' i.e. I only want to know when a Component is critical, not when a Host in it has failed ' as we have resiliency in place.
- Be alerted that a BSM's availability has gone below a certain level, i.e. it is below your agreed SLA/OLA.
- Run historical reports against BSM's and Components, automated or manual, and emailed in your companies brand to yourself / customer at a pre-determined time/date.
What does this look like?
In an Opsview Monitor system, you can have a website called 'Website.com' with six Components including an 'Apache Servers' cluster, 'Linux cluster', etc.
With BSM, you can now monitor and display your entire stack in a single view, so you can see 'one Host has failed in the Linux cluster; it hasn't affected my website yet but I will need to fix that soon'.
Business Service monitoring is a terrific tool that will take existing Hosts, Services and Host templates and allow the creation of a hierarchy of Components and Business Services ' showing the relationship between Hosts and the Business Services they support, availability (SLA/OLA) at each layer, reporting, notifications, access control and more.