Opsview Enterprise

Professional Support

Opsview Enterprise edition is a fully tested and certified version of Opsview, suitable for large scale, mission critical production deployments. Opsview Enterprise is backed-up with professional technical support via a self-service web portal, email or phone support. Our professional support is designed to support the entire lifecycle of your monitoring solution - from initial install through production deployment and ongoing enhancements.

Opsview Enterprise subscribers are able to accelerate deployment of their distributed monitoring solution because they are backed by our experts to help them quickly understand and implement the software, enabling them to improve their service levels and deliver real-time management data into the hands of technical and business decision-makers.

We know we must continually earn your business and so are committed to providing world-class support to Opsview Enterprise customers.

Enhanced Functionality

Opsview Enterprise edition gives you access to additional Enterprise Modules designed to extend the functionality of your deployment including Reporting, SMS alerts and Service Desk integration. The Modules provide a range of capabilities and allow you to 'pick and mix' what you use, enabling you to only implement and pay for exactly what you require. NagVis, Hypergraphing and MRTG functionality comes as standard.

Software Maintenance

Most enterprises don't want to hire their own in-house software engineering staff to fix the source code of third-party applications. Opsview Enterprise includes software maintenance to ensure that your organisation receives critical software fixes quickly and with minimum disruption to your business. If you encounter a problem, Opsview's support team will work closely with you to determine the root cause of your issue. If the issue is a software defect, they will report it to Opsview's core team for resolution, and then work with you to implement the fix.

Certified Software

Our Enterprise edition provides access to certified versions of the Opsview code base. This means that certified versions are optimised, stabilised and production-deployable, undergoing additional acceptance testing and validation as part of the Opsview release process. This process has been designed to ensure that Opsview Enterprise customers receive the most stable, scalable and supportable versions of Opsview.

Unrivaled Product Expertise

Through our first-hand experience of developing and supporting thousands of deployments of Opsview's network and application monitoring software, our experts have gathered a wealth of knowledge spanning troubleshooting and configuration to best practices and migration considerations. As a Opsview Enterprise customer, this deep and valuable knowledge is made available to you through direct access to our Opsview experts to assist with specific tasks in your deployment.