Service Desk Connector

Integrates Opsview Enterprise edition with your service desk providing automated incident generation, reducing the delay between fault and response.

Features

• Out-of-the-box support for Service-Now.com, Bestpractical’s Request Tracker and Atlassian JIRA
• Provides a framework for converting Opsview alert data into the format required for your service desk system
• Host and Service issues in Opsview are automatically acknowledged with the ticket ID as reference
• Queuing of incidents with automated retry and expiry, allowing connection to service desk systems outside of your organisation
• Support for standard web services APIs for connection with your service desk system

Benefits

• Reduces delay between the fault occurring and your response by automating incident creation and assignment
• Removes the need for helpdesk staff to manually create incidents, saving time and freeing up resources
• Cross references the incident ID in Opsview, communicating this information to your support team
• Support for automatic correlation avoids incident duplication and false alarms

Opsview Service Desk Module.pdf