Disabled Notifications Are Enabled After A Server Reload

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21 June 2010 - 2:14pm
billcampbell
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Has anyone else had the problem of disabled notifications on a service being enabled after a server reload?

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21 June 2010 - 3:08pm
#1
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Karsten Müller
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Maybe its related to http://www.opsview.com/forum/opsview-community-edition/latest-release/371-not-honouring-disabled-renotification?

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21 June 2010 - 4:14pm
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dferguson
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Best practise is to set downtime on the affected service rather than disable notifications for it.

Duncs

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21 June 2010 - 5:37pm
#3
billcampbell
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I can see that solution for some situations, but we have a service check that we want notifications about for some hosts, but we only want to be able to see the status of the check for other hosts and not get notifications about it. What is the purpose "Disable Notifications" now if it defaults back after a reload?

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25 June 2010 - 7:49pm
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tonvoon
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For a specific service check you do not want notifications for some hosts, you could use the Notification Period inheritance of the service check. Set the host to a timeperiod of "Never", and then the service check would inherit from the host.

Note this may affect more service checks than just the one.

Alternatively, it maybe that you need to create a separate service check that doesn't alert.

What's the scenario?

Ton

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23 August 2010 - 8:08pm
#5
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cvanderwpc
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I want to revisit this issue with you. We have the exact same problem, and it only appeared after upgrading to 3.7.2. Forever before that, whenever we had notifications for alerts that were unnecessary for certain machines, we would disable them using "Disable Notifications" and that would be that. Even after a Configuration Reload, the disabled notifications would stick. Now, however, every time we reload, all the previously disabled notifications start up again.

I'm not sure if you changed the handling of this purposely in 3.7.x, but this is definitely a change from earlier versions. it's been a few months since this thread was active. Have you attributed this now to a bug or an intentional change? If a bug, has it been fixed?

Thanks,
Chris

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23 August 2010 - 8:21pm
#6
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cvanderwpc
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Hate to reply so quickly to my own comment, but I think I've figured out that this is a intentional design change in 3.7, and the Release Notes state this: "Notification state on host and services is reset to configuration value after a reload - use scheduled downtime if you have to disable notifications temporarily". I should RTFM more better 8^). Let me know if I'm off base here.

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